سياسة الاستبدال و الاسترجاع و الصيانة

Replacement policy: 1- Without prejudice to the provisions of the warranty, the consumer has no right to replace the product without reasons included in the warranty or if a defect appears in the product due to misuse or if the product becomes out of warranty, and this is after one year from purchase. Return policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has no right to return the product provided by the store if the product has been opened or used or three days have passed since receiving the product. 2- The consumer does not bear the costs of the return process if a manufacturing defect is proven according to the warranty policy, and in the case of international return, the consumer bears all shipping costs and the delivery of the product to the shipping company. In case of defects or errors, the consumer will be compensated according to the compensation policy, taking into account the depreciation rate. 3- In case of return, the customer bears the shipping costs estimated at 130 riyals and the costs of "Buy Now, Pay Later" companies if purchased through them. 4- The customer must keep the packaging box to be able to ship the product in case of warranty return. 5- In case of package offers, the customer bears the shipping costs estimated at 130 riyals and the costs of "Buy Now, Pay Later" companies if purchased through them, and the device price extracted will be included in the package at the promotional price according to the store policy. Compensation policy: 1- If the return is required under warranty, a 10% deduction of the product’s value will be applied for each month or part of a month of consumption. 2- The customer will be compensated with a device in the same condition or better if a manufacturing defect is proven. 3- The customer must notify within ten days of receiving the product of any defect or manufacturing flaw that appears. Maintenance policy: - When requesting maintenance, labor costs and shipping costs to and from the customer are calculated if delivery is through shipping companies. - The device must be sent by the customer clean and free of sand and debris residues; if the device arrives unclean, a cleaning fee of 45 riyals will be charged. - The device must be shipped with all basic accessories, including the power plug and the additional part to reduce sand exit and rubber pads, to ensure proper maintenance.